Frequently Asked Questions

Business Owners

  • How can I list my business on Welcometososua.com?

It’s quick and easy to list your business here for free.
Your business may not appear on the site immediately as it can take up to 48 hours for our database to update.

  • How do I register as the owner of a business already listed on Welcometososua.com?

If your business is already on Welcometososua.com but you haven’t claimed it yet, click Claim listing on your business listing page.

  • How can I advertise with Welcometososua.com?

We have a wide range of advertising products to make your business stand out and expose you to a wider audience.
Read about our different advertising options to help you decide on the best solution for your business, or contact a Welcometososua.com sales representative to find out more.

  • How do I manage my business listing?

To add or edit content on your listing, login and update your listing in Your Business Centre.
If your business is already on Welcometososua.com but you haven’t claimed it yet, click Claim this listing in the top right-hand corner of your business listing page.

  • How can I get my business listing to show up in every suburb or postcode I service?

Priority, Basic and Free business listings will only appear in searches for the postcode in which your business is physically located. However you can purchase premium advertising products for any additional locations you cover.

Read about our different advertising options to help you decide on the best solution for your business, or contact a Welcometososua.com sales representative to find out more.

  • What are the business listing rules?

So our business listings get your message across quickly and effectively there are a few rules to keep them in order.

  • The business name should be just that, your registered name, sole trader name or domain name. It needs to be in title case (which in most instances means each word starts with a capital and the rest of the word is lowercase) for easy readability and can’t include extra descriptions.
  • A business can only have one Priority, Basic or Free listing per business. You can only purchase a Priority or Basic listing under another physical location if you have an office, franchise or place of operation in that location. Proof of this will be required.
  • Each listing requires a business name, physical address (no PO Boxes) and phone number. An email address is advisable if you have one. If you’re a dot-com business we’ll need your head office address. If for any reason you don’t want to display your address it can be suppressed.
  • If you want to market beyond your physical address you can purchase a premium advertising package.
  • If you’re a mobile business you cannot purchase a listing for each location you cover. Top of List, Tile and Strip advertisements are the best fit for your business.

Ratings and Reviews

  • Why does Welcometososua.com let people rate and review businesses?

Consumers like to hear what other people think of a business before using it, and they like to spread the word about their own experiences. Businesses have always relied on this kind of word-of-mouth to get new customers, the only difference today is that it happens online. So Welcometososua.com’s business reviews help consumers and businesses.

Ratings and reviews allow consumers to give businesses constructive feedback, letting them know if consumers like what they’re doing and giving businesses a chance to respond. Read more at our review guidelines.

  • Can businesses receive alerts when a review about them is published?

Yes. If you have a business already listed on Welcometososua.com, open your business page and click Claim this listing. Once you’ve claimed it you’ll receive free email alerts whenever a new review about your business is published.

If your business isn’t listed on Welcometososua.com, list your business here for free.

  • Does Welcometososua.com moderate reviews?

Yes, we moderate every review and comment before we publish them. Read more at our review guidelines.

  • How should businesses handle negative reviews?

It’s impossible to keep all customers happy all the time, so here are some tips for dealing with negative reviews:

  • If you want to respond to the reviewer, add a comment under their review explaining your side of the story.
  • Encourage other clients to review your business lots of good reviews will quickly outweigh a poor review.
  • If you’re a paying advertiser you can select your favourite review to appear at the top of your reviews and on the search results page.
  • The most recent reviews appear first, so any older reviews will be pushed towards the bottom of the page.
  • Can I report a review for being inappropriate?

Yes. Click the flag icon found under every review and comment. Read more at our review guidelines.

Adding or changing information

  • My business has closed down or changed management. How can I let Welcometososua.com know?

Please let us know through the contact form.

  • The business I’m looking for isn’t listed on Welcometososua.com. How can I get it added?

We’d love to hear from you if you find we’re missing a business.

If you’re not the business owner, report a missing business here.
If you are the business owner, list your business here.

  • I’ve found a business with duplicate listings. How can I let Welcometososua.com know?

Flag any duplicate listings with our Report an error form and we’ll remove them as soon as possible.

Your account

  • How do I join Welcometososua.com?

Signing up to Welcometososua.com only takes a minute and allows you to write reviews about any business you’ve used. Sign up now or simply login with Facebook.

If you want to add your business to Welcometososua.com, list your business here for free.

  • How do I write a review?

You can write a review on any business you’ve used on Welcometososua.com. Read more about writing a review.

  • I’ve forgotten my password. How can I retrieve it?

Don’t worry, it happens to the best of us. You can reset your password by clicking the Forgotten your password? link on the login screen.

  • How do I change my display name, profile picture, email address and password?

All these details can be changed once you login. Just click Your profile and then Settings on the left-hand side and recreate yourself.

  • Who can see my profile and my reviews?

Any visitor to Welcometososua.com can read your reviews, view your profile and your profile picture. Your contact information will not be displayed to anyone publicly.

  • What does Welcometososua.com do with my personal information?

Welcometososua.com respects your privacy and will not give, sell, trade or share any of your personal information to any third parties. Please read our privacy policy for more information.

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